Frequently Asked Questions
All the products that we sell are guaranteed 100% AUTHENTIC or your money back.
Yes, we offer 100% Money Back Guarantee but only for issues with regard to authenticity. Only counterfeit claims by a credible store manager or supervisor of the boutique carrying the same brand of merchandise will be honored for a full refund. You will have 14 days to return the product and it must be returned in the same condition that it was bought. Otherwise, all sales are final.
We ship orders via LBC Express (cutoff 4PM) with mandatory insurance. We will not be responsible if item gets lost in transit.
Actual shipping cost inclusive of insurance will be shouldered by the buyer. Please contact us first prior to paying so that we can quote you actual shipping fee with insurance to your location.
If payment is received before the cutoff of the courier, your item will be dispatched the same business day. Otherwise, your item will be dispatched the next business day.
Transit time for Metro Manila addresses is 1 to 2 business days after your order has been dispatched, while transit time for Provincial addresses is 1 to 3 business days after your order has been dispatched.
Please note that Saturdays, Sundays and holidays are NOT considered business days. Also, transit times given are based on committed transit times of the courier and delays sometimes do occur on their part. If it is imperative that you receive your order on or before a certain date, please consider increasing your lead time by placing your order in advance.
Within the next business day of shipping your order, we will send you an email and/or text message containing the tracking number of your order.
You may track your package at the LBC Express website.
Please allow 1 business day after your order has been dispatched before it becomes trackable online.
We accept BPI or BDO bank deposit/transfer.
We also accept Cash On Meetup if you are able to meetup with us in any of the following areas:
- Waltermart Makati
- RCBC Plaza
- SM Makati
- SM Bicutan
Please note that all meetups are subject to confirmation. No sudden meetups. To schedule a meetup, please text us your preferred location, date and time for meetup at 0917 866-8388 or 0922 866-8388. Rest assured, we will get back to you regarding confirmation or alternative schedule as soon as possible.
Sorry, we do NOT offer returns simply because you do not like the product you purchased. As with any other product which you buy online, it is your responsibility as a customer to do a "due diligence" on whether or not the product will suit you prior to purchasing.
If you have an authenticity issue with a product you purchased, please send us a text message stating your issue at 0917 866-8388 or 0922 866-8388. Rest assured, we will get back to you as soon as possible. Please be ready to supply us with the following information:
- Name of the store that claims the product you purchased from us is not authentic.
- Name of the manager or supervisor of the store.
- Contact number of the manager or supervisor.
Porto Di Moda Designer's Haven is one of the pioneer online stores in the Philippines. We have been selling designer bags, fragrances, eyewear, shoes, watches and accessories since July 2005 and have served literally thousands of customers since then. Still not convinced? Click here to view our reputation on eBay Philippines where we have amassed over 8,000 positive feedbacks since we started selling there in 2008.
Our business is registered with the DTI with validity until July 15, 2020.
Since 2008, we have been actively selling items on eBay Philippines under eBay Seller ID AVR805. We are an eBay Power Seller and a Top-Rated Seller on eBay Philippines with over 8,000 positive feedbacks received translating to a feedback score of 5,000+ with 100% positive feedback.
We also offered discount deals via the Groupon Philippines platform until they ceased operations in September 2015. At Groupon, we were able to serve hundreds of their customers and offered them savings of up to 70% on 100% AUTHENTIC Perfumes and Vitamins & Supplements.